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Research: How Gig Platforms Can Mitigate Racial Bias in Ratings

Summary by hbr.org
Online labor platforms increasingly rely on customer ratings to evaluate worker performance, yet these systems and their opaque algorithms can unintentionally introduce racial bias, impacting worker pay and opportunities. New research analyzing nearly 70,000 customer ratings before and after one labor platform switched from a five-star scale to a thumbs up/thumbs down scale found that workers of color received slightly lower ratings on average (…

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Research: How Gig Platforms Can Mitigate Racial Bias in Ratings

Online labor platforms increasingly rely on customer ratings to evaluate worker performance, yet these systems and their opaque algorithms can unintentionally introduce racial bias, impacting worker pay and opportunities. New research analyzing nearly 70,000 customer ratings before and after one labor platform switched from a five-star scale to a thumbs up/thumbs down scale found that workers of color received slightly lower ratings on average (…

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ParadigmParadigm

7 Unconscious Bias Examples and How To Reduce Them at Work

Everyone has unconscious biases, regardless of how open-minded we believe ourselves to be. The first step toward mitigating their impacts on our decisions and interactions is recognizing, acknowledging, and challenging them.  Organizations focused on growth are taking a closer look at implicit bias and its effects on busine...7 Unconscious Bias Examples and How To Reduce Them at Work

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hbr.org broke the news in on Friday, March 14, 2025.
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