US EditionQ&A: J.D. Power study spotlights the state of health insurers'
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Q&A: J.D. Power study spotlights the state of health insurers'
Data from the J.D. Power 2025 U.S. Healthcare Digital Experience Study revealed that health insurance members enrolled in health plans and Medicare Advantage plans use their plan websites and mobile apps as their primary means of communication, but the quality of these digital experiences lags behind that of other industries. In the study, Cigna Healthcare ranked highest in satisfaction among commercial member health plans, Kaiser Foundation He…
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