US EditionPriming GenAI Beliefs Eases Service Failure Switching
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Priming GenAI Beliefs Eases Service Failure Switching
In an era where artificial intelligence increasingly permeates daily life, understanding human interaction with AI-driven services is paramount. A recent study published in BMC Psychology by Lv, D., Sun, R., Zhu, Q., and colleagues uncovers fascinating insights into how preconceived beliefs about generative AI (GenAI) influence user behavior, particularly their reactions to service failures. This research delves deeply into psychological mechani…
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