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Pets at Home: Retailer Reveals Drop in Profits as It Cuts Prices

The retailer cut prices on around 1,000 products as its vet division grew 5% and management said the turnaround was making progress.

  • On Wednesday, Pets at Home told shareholders that pre-tax profits slid 28.3% to £86.5 million for the 52 weeks to March 26, with total revenues slipping 0.8% to £1.47 billion.
  • The retailer's retail division faced weaker profit margins linked to investment in pricing, as supermarkets with greater scale offered fierce discounts on pet food while consumers dialled back spending on toys and treats.
  • In January, Pets at Home slashed prices on around 1,000 products to revive flagging fortunes, while its vet division posted 5% revenue growth year-on-year, proving resilient amid retail headwinds.
  • Chief Executive James Bailey, who joined from Waitrose earlier this year, said "material progress" has been made over the past six months stabilising the retail business with improved satisfaction and availability.
  • Investment director Russ Mould at AJ Bell said there "wasn't too much to get the market's tail wagging" in the results, though he expects Bailey to leverage the customer loyalty scheme as the vet division's regulatory cloud has dissipated.
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foreignpolicyjournal.com broke the news on Wednesday, May 27, 2026.
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