US EditionMajor Banking App Crashes on Payday, Locking Out Thousands of Customers - What to Do
- On June 7, 2025, thousands of NatWest customers found the bank's mobile app down, locking them out of their accounts across the UK.
- The outage began just before 9am when users reported login failures, prompting NatWest to acknowledge the problem and advise online banking use instead.
- Customers expressed frustration on social media, with some unable to pay for essential shopping or travel to urgent medical appointments due to inaccessible accounts.
- At 10:51am, 1,475 customers confirmed app access issues, and NatWest posted that an 'error has occurred,' while promising ongoing efforts to restore service.
- This incident highlights the increasing dependence on digital banking amid branch closures, though banks are not required to compensate for outages unless customers face direct losses.
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NatWest banking app goes down leaving thousands unable to access their money – Usa news
The issues began at about 9am (Picture: Getty Images) Thousands of people are struggling to log in to their NatWest banking app, leaving some unable to pay for food or make appointments. Problems began just after 9am before leaping to 3,136 affected customers in 20 minutes, according to the internet outage tracker Downdetector. As of 10.51am, 1,475 NatWest customers say they cannot access their accounts via the app. Users opening the app have re…
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