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Meet the Next New Thing in CX: Engagement Workers

Summary by No Jitter
Engagement workers are employees—often outside formal call centers—who regularly interact with customers or internal staff, such as IT help desks, sales teams, or billing departments. These roles are critical in SMBs and non-traditional settings, where they need user-friendly, affordable communication tools to stay productive.
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No Jitter broke the news in on Tuesday, May 27, 2025.
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