Lack of 'digital dexterity' set to harm public sector AI investment

AI adoption in UK public sector hampered by digital skills gap

A digital skills gap in the UK public sector is hindering AI adoption, with only 47% of staff ready to confidently use new technologies, research finds.

Lack of 'digital dexterity' set to harm public sector AI investment

We reported a few weeks ago on the challenges businesses face in getting workers to adapt to new generative AI technology. The latest report from digital experience specialist Nexthink, based on a survey of 220 public sector IT decision makers, shows that this is a particular problem in the public sector, with 96 percent of IT leaders believing this new era of digital transformation will increase digital friction. Only 47 percent of public secto…