US EditionInside the White Glove Revolution: Redefining Customer Care at Solomon & Sons Relocation Services Inc.
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Inside the White Glove Revolution: Redefining Customer Care at Solomon & Sons Relocation Services Inc.
When founder Roee Ben-Amor watched his crew guide a baby grand piano down a narrow, twisting staircase in a Miami Beach high-rise, he wasn’t just seeing a piece of furniture in motion. He was watching the company’s quality of service in action. “Moving itself is stressful already. We do not want to add to the owner’s stress by being unreliable in handling these items,” Ben-Amor says. That piano, swaddled in custom-built crates and maneuvered wit…
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