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Human nurses push back as AI changes health care

As healthcare faces nursing shortages with over 100,000 nurses leaving the workforce during the COVID-19 pandemic and the U.S. Government projecting over 190,000 new openings annually through 2032, hospitals are increasingly adopting AI solutions to automate tasks and improve efficiency.
Companies like Hippocratic AI, creator of Ana, and Qventus, used in 115 hospitals, offer AI assistants to automate tasks previously handled by nurses, such as monitoring vital signs, flagging emergencies, summarizing medical records, and communicating with patients, aiming to boost hospital earnings through quicker surgical turnarounds and reduced burnout.
Israeli startup Xoltar, in collaboration with the Mayo Clinic, is developing humanlike avatars that conduct video calls with patients and an AI assistant that teaches cognitive techniques for chronic pain management, with early testing showing patients spending about 14 minutes interacting with the program.
Nursing unions, led by Michelle Mahon of National Nurses United, the largest nursing union in the U.S., are raising concerns that the poorly understood technology may replace nurses and override their expertise, organizing over 20 demonstrations pushing for the right to have a say in how AI is used and protection from discipline for disregarding automated advice, with Mahon stating, "Hospitals have been waiting for the moment when they have something that appears to have enough legitimacy to replace nurses."
While hospital administrators believe AI can fill a vital role by helping nurses gather information and addressing burnout, and some studies show benefits like a 40% reduction in burnout at Mass General Brigham and 81% of patients reporting physicians spend less time looking at computers, the Peterson Health Technology Institute reports that the financial impact of AI tools is still unclear, and adoption rates vary significantly among clinicians.

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Human nurses push back as AI changes health care

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