US EditionPublished • loading... • Updated
Complaints to water watchdog reach nine-year high
- Complaints to the Consumer Council for Water reached 8,235, the highest level in nine years, reflecting a 3% increase from the previous year.
- Complaints about bill increases grew by 138%, while 39% more people reported being unable to afford the higher charges.
- Since April, households faced an average bill increase of £86 or 20%, with smaller increases expected over the next four years.
- Mike Keil, chief executive of the Consumer Council for Water, noted that more households are seeking help from CCW than at any point in the last nine years.
Insights by Ground AI
8 Articles
8 Articles
Water company complaints hit record level - Credit Connect
New figures released by the Consumer Council for Water (CCW) reveal that complaints escalated to the watchdog by household customers in England and Wales rose for the third year running, up 3% to 8,235 in 2024-25 from 7,977 in 2023-24 – the highest level in nine years. This was despite a more encouraging 8% fall in the overall number of complaints made by households to water companies, down to 205,853 compared to 222,956 in the previous year. Is…
Coverage Details
Total News Sources8
Leaning Left2Leaning Right0Center3Last UpdatedBias Distribution60% Center
Bias Distribution
- 60% of the sources are Center
60% Center
L 40%
C 60%
Factuality
To view factuality data please Upgrade to Premium
