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Hospital Money Could Be Linked to Patient Feedback Under New Plan: Report

  • The UK government will unveil a ten-year NHS plan next week that includes trialing a scheme linking hospital funding to patient feedback in England.
  • This scheme responds to concerns over the NHS's complex, outdated systems and poor patient listening, targeting services with records of very poor care and patient dissatisfaction.
  • Under the proposed program, patients will be contacted weeks after treatment to rate their care via the NHS app, influencing whether hospitals receive full payments or if up to 10% is diverted to a local improvement fund.
  • Health Secretary Wes Streeting announced additional funding to recognize outstanding clinical performance and positive patient experiences, while senior NHS leaders raised worries that systemic challenges beyond providers' control might lead to unfair penalties.
  • The reforms aim to improve care quality and sustainability by encouraging competition, preventive care, and greater patient choice, but NHS leaders urge careful design to avoid undermining vital services.
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Hospital money could be linked to patient feedback under new plan – report

The 10-year plan for the NHS is due to be announced next week.

·London, United Kingdom
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The Times broke the news in United Kingdom on Friday, June 27, 2025.
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