Genesys Research Finds Consumers Believe AI

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

Genesys Research Finds Consumers Believe AI Will Improve CX and Businesses Are Rising to the Opportunity - Directors Club News

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience,” revealing critical insights into consumer expectations and the evolving priorities of customer experience (CX) leaders worldwide. Notably, nearly two-thirds (64%) of consumers surveyed believe AI will improve the quality and speed of customer experience over … Continue reading Genesys Research Finds…

Genesys Research Finds Consumers Believe AI

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience,” revealing critical insights into consumer expectations and the evolving priorities of customer experience (CX) leaders worldwide. Notably, nearly two-thirds (64%) of consumers surveyed be…

If you think that choosing a pair of shoes or an online coffee machine is only a matter of your own flair, beware: artificial intelligence (AI) is already there to help you! According to a recent Crito study conducted with 7,000 consumers, the AI is now an integral part of the 43% purchase journey of the French, recording a spectacular 17-point increase in just one year. Far from the futuristic image of omnipresent robots, these technologies man…