US EditionGartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI - Directors Club News
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Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI - Directors Club News
Human Agents Reemerge as Essential Components in Customer Service Strategies Amid AI Integration Challenges. By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities and challenges of … Continue reading Gartner Predicts 50% of Organ…
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