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Equip Healthcare Contact Center Agents with the Best Tools
Summary by Technology Solutions That Drive Healthcare
1 Articles
1 Articles
Equip Healthcare Contact Center Agents with the Best Tools
Integrate Platforms Within the Organization’s Environment A contact center agent may need to access the electronic health records system while helping a patient with a query about a follow-up or checking to see if they need to schedule vaccinations or refill prescriptions. In such cases, the contact center platform needs to be well connected within the organization’s ecosystem. For example, when Florida-based Jupiter Medical Center moved to Epic…
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