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Energy customers secure compensation for overcharging error
- Ofgem reported that Good Energy’s billing error affected 2,284 prepayment customers between 2014 and October 2023 across the UK.
- The issue arose because prepayment customers who switched or ended contracts did not receive final bills within the six-week timeframe required by Ofgem.
- Following E.On Next's self-report of a similar error last year, Ofgem launched a detailed investigation and confirmed Good Energy updated its systems to fix the problem.
- Good Energy paid a total of £150,067, which includes £55,281 attributed to compensation and refunds, as well as £94,786 contributed to the industry’s voluntary fund dedicated to supporting vulnerable customers.
- Ofgem emphasized that improving billing accuracy remains a top priority, urging suppliers to maintain strong systems and proactively report problems to protect consumers.
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51 Articles
Scholt Energy Control GmbH [Newsroom]Ratingen (D) (ots) - Electricity and gas are often purchased far too expensive. Often this is due to inflexible contracts, which are designed more for the security of the provider than for the benefit of the company. Dynamic electricity tariffs for ... Continue reading here...Original content of: Scholt Energy Control GmbH, transmitted by news currently
Coverage Details
Total News Sources51
Leaning Left6Leaning Right2Center28Last UpdatedBias Distribution78% Center
Bias Distribution
- 78% of the sources are Center
78% Center
L 17%
C 78%
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