US EditionEnergy customers secure compensation for overcharging error
- Ofgem reported that 2,284 prepayment customers of Good Energy experienced billing errors between 2014 and October 2023 in the UK.
- This issue arose after E.On Next self-reported a similar error, which prompted Ofgem to investigate Good Energy's billing system failures.
- Affected customers did not receive final bills within the required six-week period after switching suppliers or ending contracts, violating regulatory standards.
- Good Energy disbursed a total of £150,067, which comprised £55,281 toward customer compensation and refunds, with the remaining £94,786 contributed to a voluntary fund that aids vulnerable customers.
- Good Energy has updated its systems and implemented manual processes to prevent recurrence, while Ofgem continues emphasizing the need for robust supplier practices and proportionate regulation.
Insights by Ground AI
Does this summary seem wrong?
49 Articles
49 Articles
All
Left
6
Center
25
Right
1
Telegraph & Argus+14 Reposted by 14 other sources
Energy companies pay £7m compensation after overcharging thousands of customers
Octopus Energy, Utility Warehouse, Ovo Energy, So Energy, Outfox The Market, Ecotricity, E.On Next, Tru Energy, Rebel Energy and EDF Energy were all…
·Bradford, United Kingdom
Read Full ArticleCoverage Details
Total News Sources49
Leaning Left6Leaning Right1Center25Last UpdatedBias Distribution78% Center
Bias Distribution
- 78% of the sources are Center
78% Center
L 19%
C 78%
Factuality
To view factuality data please Upgrade to Premium
Ownership
To view ownership data please Upgrade to Vantage
