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Many Businesses Are Thinking Twice on Using AI Bots

Summary by Tech Radar
Customers are worried about poor quality responses and the ability to reach human agents in cases of high AI implementation.

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Many businesses are thinking twice on using AI bots

Customers are worried about poor quality responses and the ability to reach human agents in cases of high AI implementation.

·United Kingdom
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No JitterNo Jitter

Do Consumers Really Want, or Value, AI for Customer Service?

Most do, but not always with the same level of enthusiasm as businesses, according to Metrigy’s research.

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  • 100% of the sources are Center
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No Jitter broke the news in on Wednesday, June 11, 2025.
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