Crypto exchange Gate.io pledges ‘100% compensation’ to affected users amid emergency system upgrade

Gate Exchange Glitch Freezes Futures Accounts, Traffic Surge Blamed

Key Takeaways: Gate.io’s futures interface malfunctioned due to high platform traffic. Spot trading, deposits, and withdrawals remained unaffected. The exchange has pledged full compensation for losses, excluding market risks. On April 23, 2025, users of the popular crypto exchange Gate.io experienced an unexpected disruption. The futures interface temporarily failed, leaving many traders unable to view asset balances or manage open positions. …

Gate.io Pledges Full Compensation After System Upgrade - FinanceFeeds

Crypto exchange Gate.io will fully compensate users impacted by an emergency upgrade to its futures platform on April 23, citing “excessive traffic” as the cause of the disruption. The exchange temporarily suspended its futures and copy trading services at 9:30 UTC to carry out urgent system expansion. Spot trading, deposits, withdrawals, and other services remained unaffected during the upgrade, Gate.io said in a statement posted on X. “All aff…

CoinStats - Gate IO exchange repairs price display glitch...

The Gate IO exchange, one of the widely used futures markets, had to repair a minutes-long glitch to correct a futures pricing malfunction. The exchange has not closed other services, and will compensate users who suffered losses from the delay.  Gate IO, one of the most widely used exchanges, encountered excessive traffic, which led to delayed futures pricing display. Some users reported missing balances on their futures trading panels. Traders…

Gate.io to compensate users for outage losses — but there's a catch

Gate.io to compensate users for outage losses — but there’s a catch Gate.io forced a surprise service outage on its users today. The giant crypto exchange, which claims to have processed over $4 billion in spot plus $17 billion in derivative volume over the last 24 hours despite the outage, partially apologized for the shutdown and promised to compensate users in the most confusing way possible. In an announcement, the exchange apologized “for a…

Crypto exchange Gate.io pledges ‘100% compensation’ to affected users amid emergency system upgrade

Gate.io's futures services were temporarily suspended during the upgrade, though spot trading, deposits and withdrawals were unaffected.