Kroger overcharges customers for items marked as being on sale, Consumer Reports finds
- Consumer Reports released a report on May 14, 2025, finding that Kroger stores across 14 states and D.C. Overcharged customers on sale items.
- The inquiry was initiated following claims by Kroger employees in Colorado, who raised concerns about numerous inaccuracies in price labels during ongoing union contract discussions.
- Secret shoppers inspected 26 Kroger-owned stores from March to May and found over 150 expired sale tags causing higher checkout prices on items like beef and coffee.
- The average overcharge was $1.70 per item, with Kroger stating it conducts weekly price checks reviewing millions of items and calls any error unacceptable but denies widespread issues.
- This report suggests that customers may unknowingly pay more at Kroger stores, reflecting ongoing pricing disputes similar to those at other major grocery chains.
73 Articles
73 Articles
Outdated sale tags could cost you at checkout, reports finds
A new investigation by Consumer Reports is raising concerns about pricing accuracy at some Kroger-owned grocery stores, including Smiths locations across the Las Vegas Valley.The report found several stores still displaying expired sale tags, potentially leading to customers being overcharged at checkout, especially on items marked as on sale. Some Smiths shoppers told Good Morning Las Vegas reporter Shakeria Hawkins that the price they saw on t…

Kroger accused of overcharging customers on sale items, report shows
Customers at Kroger stores like City Market and King Soopers — which operate roughly 150 locations across 36 cities in Colorado — have been paying full price for items labelled as discounted, a Consumer Reports investigation found. The report, written by Consumer Reports in collaboration with The Guardian and the Food & Environment Reporting Network, originated from a tip from Kroger workers in Colorado. The workers, who are currently in labor u…
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