US EditionCompassion as a KPI: Measuring Empathy in Claims Management
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Compassion as a KPI: Measuring Empathy in Claims Management
The dynamic environment of workers’ compensation has identified empathy as an essential component of effective claims management. The human element of injured workers' feelings throughout the claims process has gained recognition as a key factor for successful outcomes after overshadowing metrics like claim duration and cost containment for many years. This shift prompts a fundamental question: Is it possible to measure and enhance compassion in…
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