US EditionVolunteers Celebrated for Work to Improve Patient Care
- During Volunteers' Week 2025, Sue Ryder is honoring Susan Wagland and Jill Willison for their dedication to collecting feedback through compassionate conversations, which helps enhance the quality of care provided.
- The volunteers collect feedback through sensitive conversations to give patients and families space to share their experiences and identify service improvements.
- Ms. Wagland has been volunteering for over a year at Sue Ryder’s palliative care centre serving the South Oxfordshire area close to Wallingford, and Ms. Willison, who started in February 2025, alternates weeks with her to maintain consistent support.
- Ms. Wagland explained that these calls provide an opportunity for individuals to discuss their health challenges or experiences with loss, with each conversation typically lasting between five and ten minutes, although the duration can vary depending on the person's willingness to share.
- Anna Hassall, healthcare volunteer coordinator, said volunteers crucially help shape future services by ensuring the voices of those supported are heard and care continually improves.
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Oxford Mail+2 Reposted by 2 other sources
Volunteers celebrated for work to improve patient care
National palliative care and bereavement support charity Sue Ryder is marking Volunteers’ Week.
·Oxford, United Kingdom
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