Calabrio boosts contact centres with over 70 new AI features

Spitch, a provider of Conversational Agentic AI systems, has developed a new AI-based training module for call center agents.

Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction - Directors Club News

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organisations streamline operations, improve agent engagement, and deliver exceptional customer experiences. These innovations remove friction from daily workflows, giving managers and agents the tools to work more efficiently while ensuring service excellence. AI, now commonplace in contact … Continue reading Calabri…

Calabrio boosts contact centres with over 70 new AI features

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

The Top 10 Benefits of Outsourcing Customer Support

Consumer expectations are higher than they’ve ever been. If you want to win goodwill, you need to deliver fast, helpful, human-backed support 24/7. While you can use some bots, you need to give your customers the option to speak to a human in need.  This comes with its own dilemma. It may be difficult to hire customer support personnel in your area. Then you have to factor in training costs, paying benefits, and a host of other expenses.  It’s n…