Building Trust in AI: Chatbots, LLMs, Decentralized Finance, and JPMorgan Chase

Building Trust in AI: Chatbots, LLMs, Decentralized Finance, and JPMorgan Chase

James Massa, Senior Executive Director of Engineering and Architecture at JPMorgan Chase—and holder of six AI-related patents—emphasizes the evolving role of human experts in managing AI technologies and offers insights into the future convergence of AI and crypto. He also shares how major financial institutions are implementing guardrails around their AI systems, using techniques like retrieval augmented generation (RAG) with enterprise chatbot…