US EditionCaravan Giant Taken to Federal Court over Claims It Misled Customers
- On Thursday, the consumer watchdog initiated legal action in the Federal Court against Jayco, accusing the company of misleading customers by promoting certain recreational vehicle models as suitable for off-road use when they were not designed for such conditions.
- Since January 2020, the ACCC alleges Jayco depicted its Outback, All Terrain, and CrossTrak RVs driving on 4WD tracks and terrain not covered by Jayco's warranty, while Jayco denies these claims and disputes the advertising allegations.
- Jayco engaged with the ACCC for close to two years, submitting extensive documentation and responses, while remaining committed to defending its reputation and continuing to support its products and customers.
- ACCC deputy chair Mick Keogh emphasized that when advertisements show a product in a certain environment, consumers rightfully expect those visuals to accurately represent how the product is meant to be used, highlighting the need for truthful advertising, especially for costly items like RVs.
- Jayco was previously fined $75,000 in May 2021 for similar issues, and current legal proceedings may affect consumer trust and raise awareness of warranty limits regarding off-road use of these recreational vehicles.
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The Standard+2 Reposted by 2 other sources
ACCC alleges caravan retailer made misleading ads about 'off-road' RVs
ACCC stars legal action against Jayco caravans alleging they misrepresented off-road RVs in ads despite their warranties stating they can't be taken off-road or on 4WD tracks.
·Warrnambool, Australia
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Sydney Morning HeraldReposted by 
Brisbane Times
Brisbane TimesCaravan giant taken to Federal Court over claims it misled customers
Australia's largest caravan manufacturer has been taken to the Federal Court over allegations it misled customers by wrongly advertising some of its caravans as off-roaders.
·Sydney, Australia
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Leaning Left3Leaning Right4Center0Last UpdatedBias Distribution57% Right
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R 57%
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