Allstate Says Almost All Its Communications About Insurance Claims Are Done With AI Now

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Allstate Says Almost All Its Communications About Insurance Claims Are Done With AI Now

Insurance company Allstate has revealed that almost all of the communications its reps send out to claimants are now written by AI, the Wall Street Journal reports. It's a surprising revelation, highlighting the significant role generative AI will play — and is already playing — in our daily lives. In other words, there's a growing chance an AI will be denying your insurance claim in the near future, or that it already has. Allstate chief inform…