US EditionRedesigning Customer Interactions: Human-AI Collaboration with Agentic AI
This story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.2 Articles
2 Articles
Redesigning Customer Interactions: Human-AI Collaboration with Agentic AI
The evolution of contact center AI is shifting from "bot vs. human" toward "bot with human" – a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren't displaced, they become orchestrators of complex journeys while AI agents act as autonomous copilots, taking initiative when appropriate and deferring when nuance or emotion is needed.
Agentic AI To Transform Customer Service In Asia By 2028
Agentic AI, a category of artificial intelligence that enables systems to operate with minimal human oversight, is expected to revolutionise customer interactions. The Cisco-sponsored study, The race to an agentic future: How agentic AI will transform customer experience, projects that by 2028, 68% of customer service and support interactions with technology vendors will be handled by agentic AI. This shift signals a significant transformation i…
Coverage Details
Bias Distribution
- There is no tracked Bias information for the sources covering this story.
To view factuality data please Upgrade to Premium
Ownership
To view ownership data please Upgrade to Vantage
