5 questions tech companies should ask before purchasing a CX platform

5 questions tech companies should ask before purchasing a CX platform

Think about a time you made the perfect purchase. You had a need, you did the research, asked the right questions, and your purchase filled your exact need. The stakes could be low, like the perfect order at a restaurant, or high like a new home or car.   On the flip side, we’ve all made purchases that we regretted and didn’t fulfill our needs or expectations.   The business world isn’t any different. Decision makers in the software and technolo…