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McDonald's · United StatesMcDonald’s is undertaking a multi-year transformation aimed at improving the customer experience, strengthening loyalty engagement, and modernizing how its restaurants operate. Speaking on the company’s second-quarter earnings call, CEO Chris Kempczinski outlined how technology is becoming central to these efforts, shaping both front-of-house and back-of-house processes. A large part of this transformation centers on McDonald’s partnership with …Read Article
McDonald’s Expands Technology Investments to Drive Speed, Loyalty and Operational Efficiency
Arkansas · ArkansasFast-casual sandwich chain Potbelly is turning its investments in technology and store design into measurable growth, prompting the company to raise its same-store sales outlook for the year. The brand, known for its toasted subs and urban storefronts, is modernizing its infrastructure and shrinking its real estate footprint as part of an ambitious plan to reach 2,000 locations through franchising.
For the second quarter ending June 30, Potbell…Read Article
Potbelly Bets on Smart Technology to Fuel Sales Growth and Franchise Momentum
United States · United StatesOpenTable has introduced Concierge, a generative AI–powered assistant designed to offer real-time, conversational insights into over 60,000 restaurants across its global network. The tool is embedded directly into restaurant profiles and enables diners to get answers to common pre-booking questions—what to order, whether a venue accommodates dietary needs, directions, ambiance, etc., without having to leave the booking experience. Upcoming capab…Read Article
