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Zoom rejuvenates its platform and the company with new agentic AI capabilities
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Zoom rejuvenates its platform and the company with new agentic AI capabilities
Zoom has been portraying itself as a facilitator of communication and collaboration within and between organisations to increase productivity. In support of that positioning, the company has just introduced a wide host of features spanning Zoom Workplace, Zoom Phone, and Zoom CX that meaningfully expand its agentic AI platform. At the heart lies workflow automation embedded into meetings, calls, chat, and contact centre interactions so that conv…
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