US EditionZomato Pauses Refund-Sharing Policy Amid Partner Backlash
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Zomato Pauses Refund-Sharing Policy Amid Partner Backlash
Zomato has temporarily paused its refund-sharing policy, a local manager from the company’s Sirsa, Haryana office confirmed to MediaNama. Introduced roughly six months ago, the policy required select restaurant partners to split customer refund costs with the platform. Inc42 first reported the move, citing internal emails. Zomato has reportedly said it will relaunch the program after reviewing partner feedback. The Sirsa-based manager clarified …
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