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Xiao Yi: Quanjude's Operational Crisis and Transformation Dilemma (Part 2) | Cultural Core
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1 Articles
The previous article analyzed Quanjude's multiple missteps in pricing, service, and strategy, which together pushed this century-old restaurant from a once-leading culinary institution to the margins of the market. However, crises often present both pressure and opportunity for transformation. This article will focus on Quanjude's transformation attempts and challenges, and explore the institutional and cultural roots of the collective predicame…
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