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Will John Lewis’ forex and gift wrapping removal impact its customer service?
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Will John Lewis’ forex and gift wrapping removal impact its customer service?
John Lewis recently put 200 jobs at risk as it proposed shutting its in-store foreign exchange bureaux and dedicated gift-wrapping desks across dozens of sites. The retailer has rolled out a redundancy consultation with staff impacted by the plans, which would see bureau de change services axed in 30 stores and specialist gift-wrapping desks, which share the space with its bureaux de change, shut across the 25 sites where it is available. Althou…
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