Why Good Record Keeping Matters – Case Study

Why Good Record Keeping Matters – Case Study

A recent FSCL case study, which saw the adviser partly refund the client, highlights why proper record keeping is essential for advisers to avoid ‘he said, she said’ disputes. The dispute resolution service’s case study notes that if there is ever a disagreement between an adviser and a client about what was said or agreed upon, FSCL has to look at all the facts and any other available evidence. …In cases where there are no file notes, it is one…