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When Artificial Intelligence Defamates: the Wolf River Electric Case and the Question of Legal Liability
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Wolf River Electric, a solar panel installer in Minnesota, was caught in an unusual situation: several customers began to cancel contracts after finding results on Google that claimed that the company had reached a legal agreement with the state prosecutor’s office for misleading business practices. The problem is that that never happened. When the company’s executives searched for their own name on Google, they found that the false information …
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