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Balancing the Human Touch and AI in Hospitality

Summary by Smart Meetings
Perhaps you’ve wondered how hoteliers are using AI to make their operation better; after all, the efficiency of a hotel property or venue trickles down to its guests in the form of a more positive experience. In a recent white paper by AI-powered hospitality communication platform HiJiffy, “Where Is the Line?: Balancing the Human Touch and AI Tech in Hospitality,” hotel staff already using AI, industry experts, hospitality brands and nearly 16 m…
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From large chains to independent hotels, HiJiy's latest survey shows that artificial intelligence is no longer a trend of the future: it's a reality of the present. But as automation becomes more integrated into hotel operations, a more complex question arises: where is the limit? That very question is the starting point of HiJiy's new white paper, which explores how AI is transforming hospitality and how to find the right balance between techno…

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SmartTravelNews broke the news in on Thursday, June 26, 2025.
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