US EditionWhat can airlines learn from banks and retailers?
Summary by World Aviation Festival - News for the Aviation Industry
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What can airlines learn from banks and retailers?
The expectations of a digital consumer are set by the seamless, personalised experiences offered by companies like Amazon, Uber, and digital banks. Airlines are lagging behind and must rethink how they engage with customers. However, there are several obstacles to overcome first. At Aviation Festival Asia, Gautam Shekar , SVP, IBS Software discussed the airline retail experience looking at learning points from other industries, the retail evolut…
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