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Virgin Media O2 Boosts UK Customer Support with New Team

Summary by ispreview.co.uk
Broadband ISP, phone, TV and mobile operator Virgin Media (O2) has today announced that they’ve established a new UK team of over 500 “highly skilled” customer service agents, which will be dedicated to resolving the most “complicated and sensitive issues“, including bereavements, complex complaints and supporting telecare and vulnerable customers. The new Manchester-based team, which could also be seen as a response to previous gripes about the…
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ispreview.co.ukispreview.co.uk

Virgin Media O2 Boosts UK Customer Support with New Team

Broadband ISP, phone, TV and mobile operator Virgin Media (O2) has today announced that they’ve established a new UK team of over 500 “highly skilled” customer service agents, which will be dedicated to resolving the most “complicated and sensitive issues“, including bereavements, complex complaints and supporting telecare and vulnerable customers. The new Manchester-based team, which could also be seen as a response to previous gripes about the…

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ispreview.co.uk broke the news in on Thursday, March 27, 2025.
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