VINCI Airports testing agentic AI-powered virtual assistant at Lyon Airport to enhance CX

The Saint-Exupéry airport in Lyon is experimenting with a three-dimensional avatar capable of informing and answering questions from passengers. It is the first airport in Europe to experiment with this innovation which is based on the generative Artificial Intelligence (AI).

VINCI Airports testing agentic AI-powered virtual assistant at Lyon Airport to enhance CX

The following article was published by Future Travel Experience VINCI Airports is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The innovative technology is able to answer passengers’ questions about every aspect of their journey. VINCI Airports is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The innovative technology is able to answer passengers’ ques…

Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI - Directors Club News

Capgemini announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Underpinned by Google Cloud’s … Continue reading Capgemini expands stra…