All Orders Cancelled as Administration Forces Closures of UK Retailer After 19 Years
BDO said joint administrators were appointed after Zavvi’s financial position worsened, and customers were told to seek refunds through banks or card providers.
- On Monday, October 12, 2026, entertainment retailer ZavviGroup Ltd entered administration, with insolvency firm BDO LLP appointing Chris Skey and Kerry Bailey as joint administrators.
- Zavvi stopped trading "with immediate effect," according to the notice from BDO, as the company faced financial instability that forced cancellation of all outstanding orders and pre-orders.
- Customers awaiting orders are advised to contact their banks, card issuers, or payment providers to request chargebacks or submit claims under Section 75 of the Consumer Credit Act.
- BDO created a dedicated email address for customer enquiries, though the firm stated it "will not ordinarily be able to provide individual responses" to questions already covered in the FAQ.
- While administration offers a path toward sustainability, the future of Zavvi remains uncertain, marking a potential loss for collectors of Blu-rays, 4K movies, and merchandise from LEGO and Star Wars franchises.
21 Articles
21 Articles
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Online retailer Zavvi has gone under, and customers are being urged to contact their payment providers to try and get their money back. After weeks of speculation over its future, the UK online retailer Zavvi has confirmed that it’s now in a formal insolvency process. In a post on the front page of its website, ... Zavvi goes into administration, preorders will not be fulfilled
UK retail giant that had 125 stores in administration as orders cancelled
The Zavvi website has been taken offline and replaced with a message from administrators BDO LLP, with customers urged to contact their bank or card issuer over cancelled orders
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