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The very human face of banking - East Anglia in Business

Summary by East Anglia in Business
Traditional customer service still has an important role to play in our faceless digital age, says James Knapman, founder of Fenland Financial Planning. What’s been the biggest single change in financial services during your career. The move online. When I started in the bank in 2001, online banking was barely a thing, Chip and PIN […]
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East Anglia in BusinessEast Anglia in Business

The very human face of banking - East Anglia in Business

Traditional customer service still has an important role to play in our faceless digital age, says James Knapman, founder of Fenland Financial Planning. What’s been the biggest single change in financial services during your career. The move online. When I started in the bank in 2001, online banking was barely a thing, Chip and PIN […]

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East Anglia in Business broke the news in on Tuesday, January 14, 2025.
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