The Silent Revolution: What I Learned by Listening to Those Who Changed the Store for the Video Call. By Andrés Leiva, CEO and Co-Founder of Videsk

A few days ago I started a personal tour to learn more about the experience of those who today work in customer service through video contact centers. I was interested to know how those people who went from attending face-to-face in physical stores to solving doubts, accompanying purchases and delivering solutions from a video call. And although I started with certain preconceived ideas, what I found exceeded my expectations. The people who atte…