The shame of patient complaints

The shame of patient complaints

Martin Billington is a Sheffield GP, appraiser, educator and podcast host Here’s a quick exercise for you: Imagine you are on a day off, or maybe it’s the weekend. You’re not at work. For some reason, which of course you later regret, you check your work emails. There is an email from your practice manager with the subject title “Patient complaint.” Most of us have been there. Spend a minute or two now to consider what thoughts and feelings you …