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The end of BPO as we know it - BusinessWorld Online

Summary by bworldonline.com
The business process outsourcing (BPO) industry in the Philippines is at a critical crossroads. As the world rapidly embraces artificial intelligence (AI) technologies, a seismic shift is already beginning to disrupt the very foundation of this sector. The BPO industry contributes a substantial 8-10% of the country’s GDP, generating over $30 billion in revenue annually. It directly employs between 1.5 to 1.7 million Filipinos and indirectly supp…
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The end of BPO as we know it - BusinessWorld Online

The business process outsourcing (BPO) industry in the Philippines is at a critical crossroads. As the world rapidly embraces artificial intelligence (AI) technologies, a seismic shift is already beginning to disrupt the very foundation of this sector. The BPO industry contributes a substantial 8-10% of the country’s GDP, generating over $30 billion in revenue annually. It directly employs between 1.5 to 1.7 million Filipinos and indirectly supp…

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bworldonline.com broke the news in on Tuesday, March 25, 2025.
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