Elon Musk’s AI plan for Social Security is causing big problems

Elon Musk’s AI plan for Social Security is causing big problems

On Friday, the Social Security Administration rolled out a new ChatGPT-style chatbot called “Agency Support Companion.”  The tool was meant to help staff handle routine tasks and boost productivity. Instead, employees say it barely works, and a mismanaged launch has left many wondering if automation is the right path for America’s largest social services agency. In recent months, Musk’s organization, known internally as DOGE, has aggressively re…

The Crisis at Social Security Illustrates Elon Musk and DOGE’s Plan: Explode the Number and Severity of Improper Payments.

SubscribeOver the past month I needed a break to deal with organizational issues, including getting the Notes on the Crises Manhattan office(!) set up and needed time to continue a number of investigations. Two weeks ago I got pulled into covering the Trump Tariff Financial Crisis at enormous length, culminating in the second interview with Paul Krugman which was released over the weekend. However, the Trump-Musk Payments Crisis has not gone awa…