How to Lead an All-Hands After Delivering Bad News

How to Lead an All-Hands After Delivering Bad News

Leading an all-hands meeting after delivering bad news requires a delicate balance of acknowledging reality while also leaving room for optimism. What you say (and how you say it) can either offer relief—or create more pressure. Here are strategies for how to strike the right balance: 1) Set a shared vision 2) Lead with empathy 3) Clarify the path forward 4) Open the floor 5) Reawaken to purpose 6) Be available. Avoid scheduling other meetings i…

The 7 unwritten rules of leading through crisis

Virtually all enterprises have some form of crisis management plan in place. Yet simply creating a crisis management program isn’t enough. What’s often more important are the unwritten rules that help ensure the program is executed effectively when crisis hits. Whether you’re facing a data breach, a production outage, or a cloud misconfiguration gone wrong, how you manage a crisis can make or break the trust in your team and your technology, say…