Telus Wants to Make It Harder for Canadians to File Telecom Complaints
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Telus asks CRTC to make filing telecom complaints more difficult
Telus has filed documents with the Canadian Radio-television and Telecommunications Commission (CRTC) seeking changes that would make filing complaints with the Commission for Complaints for Telecom-Television Services (CCTS) more difficult for Canadians. Before I get into it, I’ll add some context: the CRTC has an ongoing consultation on ways to improve awareness of the CCTS […]
Telus Wants to Make It Harder for Canadians to File Telecom Complaints
Telus wants Canada's telecom complaints watchdog to reject complaints from customers who can't prove they took their issue to a higher level of support at their carrier first. According to an October 7 intervention obtained by iPhone in Canada, Telus has asked the CRTC to order the Commission for Complaints for Telecom-television Services (CCTS) to
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