Support at Scale: What Tech Leaders Need to Know About Consumer Vulnerability

Support at Scale: What Tech Leaders Need to Know About Consumer Vulnerability

With soaring utility bills and the rising cost of living, consumers today need more support than ever—especially the most vulnerable among us. It’s not enough to simply acknowledge vulnerability; organisations have a responsibility to act, ensuring no one falls through the cracks. At NICE, we’ve just released our second annual UK Vulnerable Customer Research Report. The findings highlight a growing number of vulnerable consumers in the UK, but t…