Starbucks Hands New CLO Hefty Raise, Says He Fosters 'Environment of Courage and Joy'

Starbucks is getting back to basics — but trains baristas in de-escalation to manage new tensions

The international coffee chain announced customers must make a purchase to use the restroom or sit at a table

Starbucks Hands New CLO Hefty Raise, Says He Fosters 'Environment of Courage and Joy'

Brad Lerman has helped the company navigate a litany of sticky situations, including the firing of its CEO, a proxy battle with activist investors and tensions with workers over their nationwide unionizing drive.

Starbucks Trains His Baristas To De-escalate Conflicts After They Have Removed Popular Benefits

Starbucks trains its staff in de-escalating conflicts after they have removed a popular customer advantage and even installed ‘panic buttons’ in some stores. Earlier this month, the coffee chain announced that customers will have to make a purchase to be able to enjoy the spaces, including toilets. The shift marked the end of a seven-year experiment in open-door inclusiveness, allowing Americans to visit locations without buying anything. In pre…