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Published • United Kingdom • Updated

Sky to cut 2,000 jobs as services move online - Scottish Business News

Summary by Scottish Business News
In a significant move towards digital transformation, Sky has announced plans to potentially cut up to 2,000 jobs at its customer service centres across the UK. This decision is part of a broader strategy to shift more of its customer services online, aiming to enhance efficiency and adapt to changing consumer preferences. The shift towards online services reflects a growing trend in the telecommunications industry, where companies are increasin…
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Sky announces 2,000 job cuts

News Sky has announced 2,000 job cuts across its customer services sector, the Financial Times has reported The personnel cuts equate to around 7% of the workforce, and would see the closure of three of its ten call centres, Leeds, Sheffield and Stockport call centres, as well as affected operations at its Dunfermline and Newcastle sites.  The company receives around 25 million customer calls from across Europe each year, which it expects to dec…

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Scottish Business NewsScottish Business News

Sky to cut 2,000 jobs as services move online - Scottish Business News

In a significant move towards digital transformation, Sky has announced plans to potentially cut up to 2,000 jobs at its customer service centres across the UK. This decision is part of a broader strategy to shift more of its customer services online, aiming to enhance efficiency and adapt to changing consumer preferences. The shift towards online services reflects a growing trend in the telecommunications industry, where companies are increasin…

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Scottish Business News broke the news in on Monday, March 31, 2025.
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