On his second attempt at the notoriously tough California bar exam in February, Zack Defazio-Farrell was confident about his prospects. The University of San Diego Law School graduate had spent five weeks preparing to retake the test and opted for a new remote option. He sat down at his laptop, scanned his desk and workspace for the proctor who would monitor his exam, and got started. Within minutes, things started to go amiss. “The software is …