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Royal Mail staff say they were told to hide post to look like delivery targets met
Postal workers claim managers instructed hiding mail to meet delivery targets as Royal Mail misses first-class delivery goal of 93%, delivering only 77% on time.
- Ten postal workers told the BBC that managers instruct them to "take the mail for a ride," concealing undelivered first-class letters in trolleys so rounds appear complete during inspections.
- Royal Mail delivered only 77% of first-class mail on time during 2024–25, missing its 93% target as staff report impossible workloads with overtime slashed and parcel volumes overwhelming letter delivery capacity.
- Anthony Lobo, a pensioner in Welling, now collects his own mail every Saturday from Bexleyheath Delivery Office; on his last trip he retrieved 20 letters, including some from the NHS.
- Royal Mail bosses face questioning by MPs on Tuesday about ongoing delays, with the company pledging to "investigate" specific cases of alleged mail concealment raised by workers.
- The Communication Workers Union attributes failures to "low wages and poor conditions" creating a "recruitment and retention crisis," directly challenging Royal Mail's claim that pilot delivery models have improved performance to around 97%.
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Royal Mail staff allege pressure to hide undelivered post to meet targets
Postal workers across the UK have accused Royal Mail of encouraging practices designed to make delivery performance appear stronger than it is, as the company faces mounting scrutiny over persistent delays. Employees speaking anonymously said managers routinely instructed them to “take the mail for a ride”, a phrase used to describe removing undelivered letters from view during inspections so delivery rounds appear complete. The allegations come…
Coverage Details
Total News Sources3
Leaning Left1Leaning Right0Center1Last UpdatedBias Distribution50% Left, 50% Center
Bias Distribution
- 50% of the sources lean Left, 50% of the sources are Center
50% Center
L 50%
C 50%
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